Terms and Conditions
These Terms and Conditions apply to purchases and services offered by The Natural Brand, operated by [LEGAL BUSINESS NAME].
By placing an order through https://www.thenaturalbrand.co/ or WhatsApp, you agree to these terms.
Our Products
The Natural Brand offers two types of products:
Weekly Menu: A personalized meal-prep service arranged directly through WhatsApp. Menu options, preferences, pricing, payment, and delivery details are confirmed with each customer before preparation.
Frozen Products: Individually packaged frozen products available for purchase directly through our website.
All products are subject to availability.
Orders and Payment
Customers are responsible for reviewing all products, quantities, customization requests, prices, contact information, and delivery details before confirming an order.
Weekly Menu orders are confirmed through WhatsApp. Frozen Product orders are confirmed through the website after payment is successfully completed.
Final Sale and No Refunds
Due to the perishable nature of our products and the preparation, packaging, or allocation required for each order, all sales are final and non-refundable.
This policy applies to both personalized Weekly Menu orders and Frozen Products purchased through the website.
Order cancellations do not qualify for a refund or store credit.
Before preparation or fulfillment begins, customers may request to replace an item with another available item of the same price. All changes are subject to availability and must be expressly confirmed by The Natural Brand.
If The Natural Brand cancels an order, cannot provide a paid product, fails to deliver because of an error attributable to us, or delivers a materially incorrect or damaged product, we may provide an appropriate replacement or refund.
Delivery
Deliveries are available Monday through Friday within eligible areas of Miami, Florida.
Customers must provide accurate contact, address, and access information. Once an order has been delivered, the customer is responsible for promptly retrieving and properly storing the food.
We are not responsible for delays or deterioration caused by incorrect information, unavailable access, unattended delivery, failure to retrieve the order promptly, or improper storage.
Ingredients and Allergens
Customers are responsible for reviewing ingredients and product information before ordering.
Although certain products may be described as gluten-free, sugar-free, dairy-free, or made without specific ingredients, cross-contact with allergens may occur. Customers with allergies, celiac disease, food sensitivities, medical conditions, or medically prescribed diets should contact us before ordering.
The Natural Brand does not provide medical or nutritional treatment advice.
Website and WhatsApp
Website purchases are subject to the checkout terms displayed at the time of purchase.
Weekly Menu communications made through WhatsApp are also subject to WhatsApp’s terms and privacy practices.
Product images are for reference, and actual appearance, packaging, portions, or presentation may vary.
Governing Law
These Terms are governed by the laws of the State of Florida. Any applicable legal proceedings shall take place in Miami-Dade County, Florida, unless otherwise required by law.
Contact
The Natural Brand
Legal business name: [LEGAL BUSINESS NAME]
Website: https://www.thenaturalbrand.co/
Email: [CONTACT EMAIL]
Phone: +1 (786) 893-8177