Order Delivery Cancellation and Refund Policy
This policy applies to Weekly Menu orders arranged through WhatsApp and Frozen Products purchased through thenaturalbrand.co.
Orders and Pricing
No minimum purchase amount is required. Prices presented at checkout or during Weekly Menu confirmation are final and include applicable taxes and service or processing charges. Customers automatically receive a receipt or order confirmation after payment. Orders remain subject to availability and are not confirmed until payment is successfully completed.
Delivery Service
The Natural Brand offers delivery only. Pickup is not currently available. Deliveries are made Monday through Friday between 10:30 AM and 1:30 PM within eligible areas
Delivery Areas and Fees
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Doral: $2 per delivery day
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Coral Gables: $6 per delivery day
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Coconut Grove: $6 per delivery day
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Miami Area including Downtown Miami Brickell and Edgewater: $8 per delivery day
Delivery fees are charged per day of delivery. For an individual website order, the applicable fee is charged for the selected delivery date.
For a Weekly Menu order, the delivery fee is calculated according to the number of scheduled delivery days. Although the fee applies separately to each day, all delivery fees for the full week are calculated and charged together when the Weekly Menu order is confirmed and paid. For example, a Weekly Menu with five delivery days includes five daily delivery charges in the total weekly payment.
Order Deadlines
Weekly Menu orders close Sunday at 8:00 PM for the following week. Orders received after that deadline will be scheduled for the next available week.
Frozen Product orders must be placed before 8:00 PM on the day before the requested delivery date. For example, an order for Tuesday delivery must be placed before 8:00 PM on Monday. Orders received later may be scheduled for the next available delivery date.
Customer Responsibilities
Customers must provide a complete and accurate delivery address, apartment or suite number, gate code or access instructions, current telephone number, and any other information needed to complete delivery. The Natural Brand is not responsible for delays or failed deliveries caused by incorrect or incomplete information or restricted access.
Customer Unavailable at Delivery
If the customer is unavailable, the driver will attempt to contact them using the information provided with the order. If the customer does not respond, the order may be left in a reasonably safe location at the delivery address when possible.
Once delivered to the address provided, The Natural Brand is not responsible for loss, theft, exposure to weather, spoilage, or deterioration. The customer must retrieve the order promptly and refrigerate or freeze the food as appropriate.
Cancellations and Changes
Weekly Menu cancellation requests must be submitted through WhatsApp before Sunday at 8:00 PM for the following week. Frozen Product cancellation requests must be submitted before 8:00 PM on the day before delivery. After the applicable deadline, the order is confirmed and cannot be canceled.
Orders cannot be changed once placed. Customers must review products, quantities, preferences, delivery dates, addresses, and contact details before confirming payment.
Final Sale and Refunds
All sales are final and non-refundable. This applies to personalized Weekly Menu orders and Frozen Products purchased through the website. If The Natural Brand cancels an order, cannot provide a paid product, fails to deliver because of an error attributable to us, or delivers a materially incorrect or damaged product, we may provide an appropriate replacement or refund. Nothing in this policy limits a remedy required by applicable law.
Order Issues
If an order is missing, materially incorrect, damaged, or not delivered because of an error attributable to The Natural Brand, contact us promptly at info@thenaturalbrand.co or +1 (786) 893-8177. Include the order number, a description of the issue, and photographs when applicable. Requests are reviewed individually.
Acceptance
By completing a website purchase or confirming and paying for an order through WhatsApp, the customer acknowledges and accepts this policy.