Order, Cancellation & Delivery Policy

The Natural Brand offers:

• Weekly Menu: Personalized meal-prep orders arranged and confirmed through WhatsApp.

• Frozen Products: Packaged frozen products purchased directly through [WEBSITE URL].

Customers are responsible for reviewing their products, quantities, customization requests, contact information, and delivery details before confirming an order.

Cancellations and Refunds

Due to the perishable nature of our products and the preparation, packaging, or allocation required for each order, all sales are final and non-refundable.

This policy applies to both Weekly Menu orders and Frozen Products.

Order cancellations do not qualify for a refund or store credit. Before preparation or fulfillment begins, customers may request to replace an item with another available item of the same price. All changes are subject to availability and must be confirmed by The Natural Brand.

If we cancel an order, cannot provide a paid product, fail to deliver because of an error attributable to us, or deliver a materially incorrect or damaged product, we may provide an appropriate replacement or refund.

Delivery

Deliveries are available Monday through Friday within eligible areas of Miami, Florida.

Delivery dates and times are estimates and may be affected by traffic, weather, building access, demand, or other circumstances outside our reasonable control.

Customers must provide a complete and accurate address, telephone number, apartment or suite number, gate code, and any necessary delivery instructions.

Once delivered, the customer is responsible for promptly retrieving and properly refrigerating or freezing the food.

The Natural Brand is not responsible for delays, failed deliveries, or food deterioration caused by:

• Incorrect or incomplete delivery information

• Inability to access the delivery location

• Inability to contact the customer

• Failure to retrieve the order promptly

• Leaving the order unattended at the customer’s request

• Improper storage after delivery

If delivery cannot be completed for any of these reasons, the order will remain non-refundable, and an additional delivery fee may apply.